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Noisy Hafele Pull out

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Hi,

We bought a pair of Hafele 150mm pull out with ball bearing runner. It's extremely loud when closing (at the end of closing if you know what I mean). I spoke to Hafele technical support and sent a video as requested. They replied saying that they are faulty although they don't know why.

I understand it's not soft closing runners but still can't explain the "big bang" at the end of closing. The problem is that they are already fitted and I don't want a delay on the worktop fitting,...

Noisy Hafele Pull out

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